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FREQUENTLY ASKED QUESTIONS
Get immediate answers to common questions regarding RepairSoluionsPRO®
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How do I pair the SDS50 with the RepairSolutionsPRO app?
You do not need to pair the SDS50 with the RepairSolutionsPRO® app. RepairSolutionsPRO® is already integrated into the SDS50 software. Reports will sync to your RepairSolutionsPRO® account automatically. Please log in to the app with your account to view them.
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I see a “Communication Error” message on the SDS50 screen. What does this mean?
When the tablet shows "Communication Error", it means the tablet failed to establish communication with the vehicle.
Please follow these steps to troubleshoot the issue:
1. Check if the tablet DLC cable is securely plugged into the vehicle’s DLC port.
2. Turn the ignition off, then turn it on again after 10 seconds. DO NOT start the engine and then retry the operation.
3. Check if the vehicle’s control module is defective -
Does the SDS50 require a subscription to use its functions?
The SDS50 includes free lifetime software updates and core diagnostic functions with no mandatory subscription required. The only feature that may require an additional fee is the optional Repair Information service provided by MOTOR, which is a third-party service. This feature is clearly labeled as optional and is not required to diagnose vehicles or use the scanner’s main functions.
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What vehicles is the SDS50 compatible with?
The tool supports foreign and domestic vehicles from 1996 and newer OBD II vehicles, including light trucks, SUVs, and hybrid vehicles sold in the US or Canada. Customers can check supported functions and vehicle coverage here: Coverage Checker
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How do I update the SDS50 software?
If the tablet is connected to the Internet and an update is available, the tablet will automatically display an update notification dialog on the Home screen. If presented, simply tap “More Info” to proceed, or tap the Remind Me Later button to update at a later time.
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How do I find specific functions like Transmission Reset, or DPF Reset on SDS50?
To find specific function like Transmission Reset or DPF Reset, go to the Workshop Tools menu and scroll down to the Reset section. However, availability of certain features depends on the specific make and model of the vehicle. To ensure compatibility before purchasing, we recommend using the Coverage Checker on pro.repairsolutions.com
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Can I use RSPRO® on my computer?
Currently, RepairSolutionsPRO® is only available for smartphones or tablets.
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Do I have to use RSPRO® with my SDS tool?
To unlock all the features of your tool, it is necessary to register it with your RSPRO® account. Once the registration process is complete, using the app becomes optional for you.
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Is the app user-friendly and easy to navigate?
Yes, we designed RSPRO® app to fit the needs of techs and shop owners.
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Can I use the app without an internet connection?
An Internet connection is required to use the app.
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Can I customize the app to my specific needs and preferences?
While our current customization options may be limited, you can still update essential aspects such as personal information, address, notifications, and language to align the app more closely with your preferences.
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Can I clear diagnostic trouble codes (DTCs) using the app?
The app primarily acts as a report’s viewer. Therefore, only your SDS tool will be able to clear DTCs.
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Does the app sell my data?
No, we do not sell your data.
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Is the app free to download, or are there any subscription fees or hidden costs?
The app is completely free, and there are no subscription or update fees.
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Does the app provide real-time data and monitoring of my vehicle's performance?
The app primarily acts as a report’s viewer. Please check your SDS tool manual for more information on streaming live data.
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Does the app offer support for multiple languages?
Yes, the app offers support for Spanish and English.
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Does the app offer educational resources and tutorials?
We offer a collection of informative in-app tutorial videos that cover both tool usage and vehicle repairs. These videos serve as a valuable resource to assist you in utilizing our SDS tools and performing various repairs.
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Is the app compatible with my vehicle make, year and model?
If you are referring to the SDS tool’s available features for your vehicle, please refer to our Coverage Checker. Otherwise, the app primarily acts as a report’s viewer. Please check your SDS tool manual for more information on the vehicle make, year, and model compatibility.
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How helpful is the app in identifying potential issues with my vehicle?
The app provides information about Scheduled Maintenance, Predicted Failure and helps identify potential issues. Please check your SDS tool manual for more information on the tool's features and specifications.
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What is the warranty for SDS tools?
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How do I update my SDS tool?
Please use the OBD Tool Updater application, available to download on your PC or Mac.
View Instructions for OBD Tool Updater
Tech Notes
7111
- Innova 7111: Battery Troubleshooting Guide
- Innova 7111: How to Turn Off the Oil Warning Light
- Innova 7111: Understanding Clearing CEL/MIL on Vehicles
- Innova 7111: Performing ABS Bleeding
- Innova 7111: How to Perform Electronic Parking Brake (EPB) Calibration
- Innova 7111: Performing the Steering Angle Sensor Calibration Function
- Innova 7111: Troubleshooting Dead Battery
- Innova 7111: Step-by-Step Guide to Update
- Innova 7111: Server Error Message Troubleshooting