Support

Get the help you need by searching through videos, manuals, and more.

DTC Library

Access our extensive library of DTC Codes and solutions and find the best fix for your vehicle.

SGW AutoAuth

Starting with 2018 models, a Secure Gateway Module (SGW) that acts as a firewall was added to improve security. The SGW blocks unauthorized access to the vehicle's network, which could potentially harm vehicle systems or customers.

DLC Locator

Enter your vehicle’s information to locate the DLC Port

Coverage Checker

Find out which tools are compatible with your vehicle.

FREQUENTLY ASKED QUESTIONS

Get immediate answers to common questions regarding RepairSoluionsPRO®

  • You do not need to pair the SDS50 with the RepairSolutionsPRO® app. RepairSolutionsPRO® is already integrated into the SDS50 software. Reports will sync to your RepairSolutionsPRO® account automatically. Please log in to the app with your account to view them.

  • When the tablet shows "Communication Error", it means the tablet failed to establish communication with the vehicle. 
    Please follow these steps to troubleshoot the issue: 
    1. Check if the tablet DLC cable is securely plugged into the vehicle’s DLC port. 
    2. Turn the ignition off, then turn it on again after 10 seconds. DO NOT start the engine and then retry the operation. 
    3. Check if the vehicle’s control module is defective

  • The SDS50 includes free lifetime software updates and core diagnostic functions with no mandatory subscription required. The only feature that may require an additional fee is the optional Repair Information service provided by MOTOR, which is a third-party service. This feature is clearly labeled as optional and is not required to diagnose vehicles or use the scanner’s main functions.

  • The tool supports foreign and domestic vehicles from 1996 and newer OBD II vehicles, including light trucks, SUVs, and hybrid vehicles sold in the US or Canada. Customers can check supported functions and vehicle coverage here: Coverage Checker 

  • If the tablet is connected to the Internet and an update is available, the tablet will automatically display an update notification dialog on the Home screen. If presented, simply tap “More Info” to proceed, or tap the Remind Me Later button to update at a later time.

  • To find specific function like Transmission Reset or DPF Reset, go to the Workshop Tools menu and scroll down to the Reset section. However, availability of certain features depends on the specific make and model of the vehicle. To ensure compatibility before purchasing, we recommend using the Coverage Checker on pro.repairsolutions.com

  • Currently, RepairSolutionsPRO® is only available for smartphones or tablets.

  • To unlock all the features of your tool, it is necessary to register it with your RSPRO® account. Once the registration process is complete, using the app becomes optional for you.

  • Yes, we designed RSPRO® app to fit the needs of techs and shop owners.

  • An Internet connection is required to use the app.

  • While our current customization options may be limited, you can still update essential aspects such as personal information, address, notifications, and language to align the app more closely with your preferences.

  • The app primarily acts as a report’s viewer. Therefore, only your SDS tool will be able to clear DTCs.

  • No, we do not sell your data.

  • The app is completely free, and there are no subscription or update fees.

  • The app primarily acts as a report’s viewer. Please check your SDS tool manual for more information on streaming live data.

  • Yes, the app offers support for Spanish and English.

  • We offer a collection of informative in-app tutorial videos that cover both tool usage and vehicle repairs. These videos serve as a valuable resource to assist you in utilizing our SDS tools and performing various repairs.

  • If you are referring to the SDS tool’s available features for your vehicle, please refer to our Coverage Checker. Otherwise, the app primarily acts as a report’s viewer. Please check your SDS tool manual for more information on the vehicle make, year, and model compatibility.

  • The app provides information about Scheduled Maintenance, Predicted Failure and helps identify potential issues. Please check your SDS tool manual for more information on the tool's features and specifications.

  • Please use the OBD Tool Updater application, available to download on your PC or Mac. 
    View Instructions for OBD Tool Updater

Tech Notes