Description: This guide aims to address issues faced by users for a potential dead battery.
1. When a newly purchased Innova 7111 tablet doesn’t power on.
2. When the tablet seems unresponsive or "dead" during or after charging.
Initial Steps:
1. Charging System: Always use the charging system provided with the tablet.
2. Micro USB Port Access: Open the flap covering the micro-USB port. Ensure the flap doesn’t interfere with the charging cable’s connection.
3. Store Shelf Scenario: If the Innova 7111 tablet has been idle on a store shelf for an extended period, it might require an extended charge time before use.
Troubleshooting:
1. Charging Time: It might take up to 4 hours before the charging symbol appears on your Innova 7111. For the best results, consider charging the device overnight.
2. Charging Method:
- Connect the provided 5V DC 2A charger to the Innova 7111 tablet and plug it into an outlet.
- Note: The tablet does not charge when connected via a USB port. Always use the provided charger for effective charging.
- No Light Indicator: The Innova 7111 tablet doesn’t have a light indicator to show its charging. Always give it ample time to charge, preferably overnight, before attempting to use.
Common Charging Issues:
1. Delayed Charging Symbol:
- Problem: After plugging in the charger, the charging symbol doesn’t show up immediately.
- Solution: The battery is still charging. Wait for up to four hours and the charging symbol should appear.
2. Device Doesn’t Power on After Charging:
- Problem: The device doesn’t turn on even after being plugged in.
- Solution: Leave the device connected to the charger overnight and attempt to power it on the next day.
3. Incorrect Charging Method:
- Problem: The tablet doesn’t turn on when trying to charge via a USB port.
- Solution: The tablet will only charge when connected to an outlet using the 5V DC 2A charger. Ensure you’re not attempting to charge through a standard USB port.
Warranty & Repair Assessment:
1. If the tablet was purchased within one year:
- Confirm its warranty status.
- Gather the customer’s details: name, address, and email.
2. If the tablet was purchased beyond one year:
- Inform the customer about potential repair costs.
- Collect the customer’s details and provide shipping instructions if a repair is needed.
Conclusion:
Ensure you’re using the correct charging methods and accessories for your Innova 7111 tablet. If problems persist, consider reaching out to the manufacturer or place of purchase for additional assistance.
If you encounter any questions or require further assistance, don't hesitate to reach out to our support team. Your efficient and accurate diagnostics experience is our priority!
