Description: This guide aims to address issues faced by users for a potential dead battery.
- 1. When a newly purchased Innova 7111 tablet doesn't power on.
- 2. When the tablet seems unresponsive or "dead" during or after charging.
Initial Steps:
1. Charging System: Always use the charging system provided with the tablet.
2. Micro USB Port Access: Open the flap covering the micro-USB port. Ensure the flap doesn't interfere with the charging cable's connection.
3. Store Shelf Scenario: If the Innova 7111 tablet has been idle on a store shelf for an extended period, it might require an extended charge time before use.
Troubleshooting:
1. Charging Time: It might take up to 4 hours before the charging symbol appears on your Innova 7111. For the best results, consider charging the device overnight.
2. Charging Method:
- Connect the provided 5V DC 2A charger to the Innova 7111 tablet and plug it into an outlet.
- Note: The tablet does not charge when connected via a USB port. Always use the provided charger for effective charging.
- No Light Indicator: The Innova 7111 tablet doesn't have a light indicator to show its charging. Always give it ample time to charge, preferably overnight, before attempting to use.
Common Charging Issues:
1. Delayed Charging Symbol:
- Problem: After plugging in the charger, the charging symbol doesn't show up immediately.
- Solution: The battery is still charging. Wait for up to four hours and the charging symbol should appear.
2. Device Doesn’t Power on After Charging:
- Problem: The device doesn't turn on even after being plugged in.
- Solution: Leave the device connected to the charger overnight and attempt to power it on the next day.
3. Incorrect Charging Method:
- Problem: The tablet doesn't turn on when trying to charge via a USB port.
- Solution: The tablet will only charge when connected to an outlet using the 5V DC 2A charger. Ensure you're not attempting to charge through a standard USB port.
Warranty & Repair Assessment:
1. If the tablet was purchased within one year:
- Confirm its warranty status.
- Gather the customer's details: name, address, and email.
2. If the tablet was purchased beyond one year:
- Inform the customer about potential repair costs.
- Collect the customer's details and provide shipping instructions if a repair is needed.
Conclusion:
Ensure you're using the correct charging methods and accessories for your Innova 7111 tablet. If problems persist, consider reaching out to the manufacturer or place of purchase for additional assistance.
