Innova 7111: Battery Troubleshooting Guide

If you're facing problems getting your Innova 7111 Tablet to turn on or charge, don't worry! We've got you covered. Below are steps to troubleshoot and ensure your device charges and powers up successfully.

1. Charging Time and Symbol:
- Occasionally, it may take some time for the charging symbol to appear on your Innova 7111 Tablet. This waiting period can extend up to a maximum of 4 hours.

2. Commence Charging:
- To initiate the charging process, simply plug your charger into your Innova 7111 Tablet.

3. Charging Duration:
- Allow your device to charge for at least 4 hours before using it or consider leaving it plugged in overnight for the best outcomes.

4. Verify the Correct Charger:
- Please ensure you're using the 5V DC 2A charger provided with the tablet. This is the only charger that will work effectively.

5. Charging Indicator:
- Please note that there is no dedicated light indicator to confirm that your unit is charging. However, even without a visible light, your device should still be charging correctly.
- For a brand-new device, we recommend charging your Innova 7111 Tablet overnight before you start using it.

Common Charging Issues and Solutions:

1. Delayed Charging Symbol:
- If you plug in the charger and the charging symbol doesn't appear immediately, there's no need to worry. The battery might still be charging, but it can take a bit of time for the symbol to show up.
- Wait for up to four hours, and the charging symbol should eventually appear on your device.

2. Device Won't Turn On:
- If your device doesn't turn on even after plugging in the charger, try being patient. Leave your tablet to charge overnight, and then attempt to power it on again.

3. Charging via USB Port:
- Please note that your Innova 7111 Tablet will only charge when connected to an outlet using the provided 5V DC 2A charger.
- Charging via a USB port will not work, so make sure to use the correct charger and outlet for charging.
If you follow these steps and still encounter issues, don't hesitate to reach out to us for further assistance. Our dedicated team is here to provide the support you need to maximize your Innova 7111 Tablet's performance. Your satisfaction is our priority.

Have Questions?

Please do not hesitate to contact us for assistance.
Our U.S.-based customer service team is ready to assist you. You may contact us by phone, email, or live chat.