Follow the steps below to resolve: 

- If you are plugged into the DLC, disconnect the tablet from the vehicle’s DLC. 

- Remove the VCI from the tablet. 

- Turn off the tablet. 

- Check the VCI’s Connector and Pogo Pins. Dirty connectors may cause VCI detection and connection issues. To clean the connectors and pogo pins, use alcohol wipes or a wire brush to remove any dirt and grime that might have collected during use. 

- Reconnect and Power On the tablet. 

- Successful Connection Confirmation.